The realme guarantee in Spain , as dictated by the General
Law for the Defense of Consumers and Users, has a legal duration of 2 years, 24
months, covering all brand devices sold in our country: mobile phones,
accessories, products of IoT, etc. During the warranty period, realme provides
a free repair or replacement service for those devices that present any
incidence in their normal use, taking into account the coverages that we
develop below.
Periods and terms
The following table specifies the warranty terms offered by
realme according to the different products:
REALME 24 MONTH WARRANTY
Device Accessories
Smartphone •cable
USB
•power adapter
•internal battery
Wired headset –
Wireless earphone –
Smart Band –
really watch –
Power Bank –
realme offers a 3-year extended warranty for the r ealme 7
and realme 7 Pro phone that covers any manufacturing defects free of charge.
Regarding the DOA periods, you should consult the conditions
of sale of the product in question for the time available for reimbursement and
replacement in case of manufacturing defects. We remind you that DOA (Dead On
Arrival) refers to cases in which a product arrives defectively from the moment
it is opened, involving an automatic withdrawal as long as the damage has not
been caused by transport.
What conditions does the realme guarantee have?
The following conditions of the realme guarantee are
exclusively applicable to products purchased in Spain.
The warranty period starts from the date of purchase. To
make use of this it is necessary to present, together with the proof of
purchase or invoice, the original packaging.
Repair services will be on condition that free of charge
(including shipping and handling costs) for the user through lawful service
centers such as ANOVO care centers , realme approved technical service . Once a
device under warranty has been repaired at one of these centers, the user will
have the remaining warranty period according to the product activation date.
In the case of replacement, the warranty period is the one
corresponding to the legal period remaining from the date of the original
invoice or receipt.
The realme warranty covers hardware components as supplied
in original condition and product defects caused during manufacture or by
materials used.
Exceptions to the realme warranty
realme has the following restrictions on its warranty
policy. The following are exempt:
1.Devices that have been damaged by liquids or show moisture
or corrosion . We recommend that you review our article on IP68 and how to
protect your devices from humidity .
2.Those that present a fault derived from improper use or
maintenance . To know what is considered a misuse by the manufacturer, we
recommend that you review the official instructions document for your product.
It will detail actions that are considered harmful to the equipment such as:
using it at extreme temperatures, using accessories not provided by realme,
etc.
3.Products with external surface damage such as cracks or
scratches. Natural wear and tear or hurt caused by improper use or external
conditions such as floods, fire or earthquakes is also not covered
4.Equipment that has been repaired or disassembled by a
person or company outside of realme or its authorized centers.
5.Plans that have the ongoing number or IMEI erased,
damaged, altered or illegible.
6.Those cases in which the warranty label is missing or has
been tampered with or changed.
7.The teams Rooted by the user and can not be restored by
updating the software.
8.Products that have not been purchased from www.realme.com
or from an authorized realme partner.
Frequently asked questions about the realme warranty
These are some of the greatest frequent inquiries that users
send us. We invite you to send your query through the comments and we will try
to add it to the list as soon as possible.
How to prepare the realme product for repair?
Before leaving your equipment in a realme authorized technical
service such as ANOVO care for repair:
• make a backup (we'll explain it below),
•close your cloud session and remove lock screen passwords,
•locate the proof of purchase or invoice and take it with
you,
•Bring both your device and the accessories you need help
with.
Do I need to create a backup copy of my realme smartphone
before taking it for service?
From realme it is recommended to create a backup before
sending your device for repair due to possible software updates that may be
made. To do this, you only have to access from your mobile realme to
Settings> Additional Settings> Backup and restore> Make a new backup.
You can also use the Clone Phone feature to transfer the
data to another phone. You can access it through the Tools> Clone Phone menu.
Select "This is the new-fangled phone" on the device you are
transferring to and "This is the old phone" on the device you want to
copy. Scan the QR code on the new phone to start the copy. Make sure both
computers are close and connected during the process.
If you have any questions, also consult this article about
making a backup .
How to clean the phone so as not to damage it?
Phones tend to get dirty in their daily use. The speaker,
the USB cable slot or the headphone jack can store dirt and can cause damage to
the firmware or accumulate bacteria that are harmful to health (if you want to
know how to disinfect your mobile, click here ).
To clean your phone, lightly dampen a lint-free cloth with
distilled water. With a dry and soft toothbrush you can clean the grooves. If
you see that you cannot clean the device, contact a technical service.
Eye! Never use a hot air dryer to remove dust as it could
overheat the device. Also, do not try to remove the case as you could damage
it.
How to check the status of my repair?
From ANVO care we offer you the mireparacion.anovo.es
application to check the status of your repair when you need it.
From ANOVO we hope to have clarified any doubts about the
realme guarantee. We invite you to send us your questions through the comments.
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